APA Approved Veterinary Facilities are approved from a consumer standpoint - this is not a medical approval, although that is considered in our process.

Every visitor to Vet Finder is send a questionnaire about the facility that they visit. Questions form how they were treated by the front end staff, to the success of the medical treatment of their pet are asked. Since we are a third party, we feel that the responses are quite fair.

All complaints are addressed, and the veterinary facility is given a chance to respond. If it is found that the problem was the fault of the veterinary facility, and was left unresolved, that facility is removed from our system. This is just one of many examples of how a facility can be removed.

Very professional APA Staff members handle all comments and complaints and care is given to realize the difference between problem veterinary facilities and problem customers.